Tuesday, February 17, 2009


This past fall, we were fortunate to vacation in Hawaii, along with sixteen members of my family.

Everything was great except that, when we entered our rooms at the condominium hotel, we immediately noticed that the accommodations were not as advertised.

I spoke to the staff at the desk, and commented that the travel brochure hadn’t reflected the condition of the rooms along with their many shortcomings.

Due to the American economy, there weren’t many guests in the hotel; however, the manager said that there was nothing they could do to accommodate us.

This was a shortcoming on management’s part: it needed to ensure that the cleaning staff completes its assigned duties down to the smallest of details, as that is what makes a hotel room appealing and comfortable.

The accommodations had been prepaid well in advance; this meant that management need not worry about reimbursement. At this point, there wasn’t much that we could do. This lack of service could have put a damper on an otherwise wonderful vacation. So, we decided to just ‘grin and bear it’.

For many reasons, none of us will ever forget this place, notably the unfortunate experience at the hotel. We will definitely not recommend this location to our friends.

It should be a lesson well-learned by all owners that you have to do everything in your power to meet the needs of your hotel guests.

Knowing that you have taken the time to listen and act on your guests’ concerns will go along way in customer satisfaction. This positive attitude will not only promote repeat business, but will attract new business.

I must admit that many accommodation operators do go the extra mile in ensuring that their guests are pleased with the service.

I tip my hat to the many operators who do a great job. You and your staff have to love working with the public. The travelers you meet will not only appreciate the holiday experience, but will also tell their friends and acquaintances about the great accommodations.

Jerry DombowskyPremier Hotels and Motels - The Connections to close the deal
#6-3185 Via Centrale, Kelowna,
British Columbia V1V 2A7
Fax: 250.767.3276
Toll-Free: 1.866.765.0579
Hotels and Motels for Sale BC Alberta Canada

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